AFSG Home Loan Online Application
AFSG provides professional financial advice with respect to superannuation, retirement, investment, self-managed super funds (SMSF) and insurance. We can also assist you with property investment and help you find a suitable property, whether for investment or owner occupied purposes, with the help of our associated property specialists and real estate advisers.
|Name:||Australian Finance and Securities Group Pty Ltd (AFSG)|
|Australian Company Number:||113 593 669|
|Australian Credit Rep Licence:||432928|
|P.O Box:||301 Brisbane QLD 4000|
|Contact:||1300 737 167|
|Fax:||02 8088 8081|
|Credit Ombudsman Member Number:||412817|
|Australian Credit Licensee:||Outsource Financial|
|Australian Company Number:||131 090 705|
|Australian Credit Licence:||384324|
|Suite 406, 19 Roseby Street, Drummoyne, NSW, 20475|
|Contact:||1300 781 481|
|We have access to a range of lenders in which to fulfil your needs and objectives. However in doing so, we will only consider options that are not unsuitable for your purpose/s.|
|Varies between lenders and their response times. However, an indicative decision is generally provided within 1-4 working days.|
Where we hold accreditation, listed are the six primary lenders used to source your requirements.
|We do not charge any up front application fees. If the loan is not approved there is no charge. However, you may need to pay the lender’s application fee, valuation fees or other fees. We will advise you if this is the case, prior to incurring any fee.|
We do not charge a fee for our brokerage services.
Lenders pay us commissions for arranging loans. The range of commissions is: Upfront (i.e. payable on settlement): 0.0% to 1.00% of the loan amount (excl. GST); Trail (i.e. payable during the term of the loan): 0.0% per annum up to 0.88% per annum of the outstanding loan balance.
If you so require, you should ask where in this range the proposed lender you have selected sits. We will provide you with the actual amount of the broker’s commission once ascertainable.
|At our own discretion, we may pay a referral fee to any external party who referred your business to us. Any fee we may charge is not passed on to the consumer. If this discretion is exercised, you will be notified of the role, identity and amount payable to such party.|
INFORMATION OF OUR OBLIGATIONS TO YOU AND YOUR OBLIGATIONS TO US
We are dedicated to providing a high quality service to you and therefore encourage your feedback. In the unfortunate circumstance that you feel in any way that our service has failed to meet the standard expected, please enable us the opportunity to respond and correct any negativity.
In the first instance, we suggest that you contact our consumer satisfaction department either by phone or in writing. Our phone number is 1300 737 167 and our postal address is PO BOX 301, BRISBANE, QLD, 4000 2016. We also welcome email correspondence at firstname.lastname@example.org.
We promise to assess any complaint and provide a report on our findings using the same formality as the method of complaint to indicate respect for your chosen communication style.
Should you remain dissatisfied with our service or any element of conduct experienced throughout the loan process, we advise of our membership to the ASIC approved Dispute Resolution scheme to provide you external complaint assistance. This is a free service to consumers and a further protection for you to feel confident in your application process. The Credit Industry Ombudsman to which we are current members may be contacted by phoning: 02 9273 8455. Further information regarding the Ombudsman Service is provided on their website at www.cio.org.au.
Information you may require to submit your complaint are detailed below.
Before you accept your loan offer, make sure you read the credit contract/loan agreement carefully to find full details of the loan. You should check the loan agreement/credit contract to ensure that the terms of the loan do not vary from what you require. If they do, inform us immediately so that we can assist you.
We are obliged to act in your best interests and give you undivided loyalty unaffected by any of our interests. However, we also represent lenders and have obligations to them, in particular not to provide any information we know is misleading or deceptive. We also have obligations under the law to report any fraud, forgery or other illegal activities.
By signing this agreement you confirm that you understand that we have these obligations to the lender and under the law. If you have any questions about our role, please inquire before you sign.
Under the law, we are required to ensure that the finance we arrange for you is not unsuitable. Accordingly we will make reasonable inquiries in relation to your needs, objectives and financial circumstances.
How and why we collect your personal information
We collect personal information from you when you apply for or use our products and services. In particular, we collect it so we can provide you with the products and services you require.
Providing Your Personal Information to Other Organisations
In providing products and services to you it may be necessary for us to retain your personal information and provide it to other organisations with which we conduct business. We may exchange the information with the following types of entities, some of which may be located overseas.
By signing this consent you agree that we may collect, use and disclose your information also as specified below: